Privacy policy.

Who we are

We are Silver Fern Painting, an owner-operated painting and decorating business based in Wellington, New Zealand. If you have any questions about this policy or your information, contact us at andy@silverfernpainting.co.nz.

Information we collect

Information you give us. When you fill in our quote or contact form, email us, or call us, we may collect:

• your name;
• your phone number and email address;
• your property or project details (for example the type of work, location and timeframe);
• your budget range, if you choose to share it; and
• anything else you include in your message.

Information collected automatically. When you visit our website, some information may be collected automatically, such as your IP address, browser type, device, the pages you view and how you arrived at our site. This helps us understand how the site is used and improve it. See "Cookies and tracking" below.

How we use your information

We use your information to:

• respond to your enquiry and prepare a quote;
• arrange and carry out work you ask us to do;
• keep in touch about your project and follow up where relevant;
• meet our legal, tax and record-keeping obligations; and
• improve our website and services.

We will not use your information for unrelated purposes without your consent, and we do not sell your personal information to anyone.

Sharing your information

We only share your information where necessary, with:

• trusted service providers who help us run our business and website (for example our website host, email provider and analytics provider); and
• others where required or permitted by law.

These providers may store or process information on our behalf, and some may be located outside New Zealand. Where that happens, we take reasonable steps to ensure your information is handled with comparable safeguards.

Cookies and tracking

Our website may use cookies, small files stored on your device, to help the site work and to understand how visitors use it.

• Essential cookies: needed for the website to function.
• Analytics cookies: for example Google Analytics, to see how the site is used.
• Advertising or social cookies: for example Facebook or Instagram pixels, if we run social campaigns.

You can control or delete cookies through your browser settings. Turning some cookies off may affect how the site works.

How we store and protect your information

We take reasonable steps to keep your information secure and to protect it from loss, misuse or unauthorised access. No system is completely secure, but we work to safeguard the information you share with us.

How long we keep your information

We keep your information only as long as we need it for the purposes above, or as required by law. For example, financial and job records are generally kept for seven years to meet Inland Revenue requirements. When information is no longer needed, we securely delete or destroy it.

Your rights

Under the Privacy Act 2020, you have the right to:

• ask what personal information we hold about you; and
• ask us to correct it if it is wrong.

To make a request, email us at andy@silverfernpainting.co.nz. We may need to verify your identity first, and we will respond within the timeframes the Privacy Act requires.

Third-party links

Our website may link to other websites, for example our Google Business Profile or social media pages. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page, with the "last updated" date shown above.

Contact us

If you have any questions, concerns or complaints about your privacy, please contact us:

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner at privacy.org.nz.